Fairmont The Norfolk - Nairobi

Harry Thuku Road, Nairobi, Kenya, 00200show map
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Rooms and Guests
2Guests1room
Highlights
8
FabulousBased on  49 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Kenya

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Overview

The 5-star Fairmont The Norfolk boasts close proximity to Railway Museum just 1.8 km away.

The hotel is approximately 15 minutes' walk from River Road.

This hotel is set in a downtown area next to trade fairs and convention centers.

Within a 10-minute walk guests will find Nairobi Gallery train station.

Rooms

Rooms of Fairmont The Norfolk are appointed with a minibar, satellite TV, climate control, Wi-Fi and a safe.

Eat & Drink

Guests can dine at Norfolk Hotel and Pampa at Savanah 5 minutes walking distance from the hotel.

Services

Offering car and limousine rental services, Fairmont The Norfolk Hotel induces guests to explore the area.

Relax

Leisure options include a private garden, a courtyard and a swimming pool. There are a gym and a fitness centre provided at Fairmont The Norfolk Hotel.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible at a location nearby for free.

Year renovated:   2008.  Number of rooms:   170.

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Facilities
Wi-Fi
Parking

Off-site car park

Luggage storage
24-hour services

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Cafe

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Golf course

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Packed lunches
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Paid babysitting/ Child services
  • Children's buffet
  • Board games

Spa & Leisure

  • Outdoor swimming pool
  • Entertainment
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Garden view
  • Courtyard view

Room features

  • Air conditioning
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Terrace
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Hair dryer
  • Free toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock
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Good to know
Check-infrom 10 amFREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 3 yearsExtra bedFREEChildren above
3 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
University of NairobiUniversity of Nairobi700 ft
Nairobi Snake ParkNairobi Snake Park1400 ft
City marketCity market2000 ft
Central ParkCentral Park2300 ft
Jamia MosqueJamia Mosque2300 ft
Nairobi Milliary StoneNairobi Milliary Stone2700 ft
Nairobi National MuseumNairobi National Museum1700 ft
Kenya National TheatreKenya National Theatre400 ft
Nairobi GalleryNairobi Gallery3000 ft
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Norfolk HotelNorfolk Hotel200 ftKijabi Street
ArtcaffeArtcaffe1800 ftLimuru Road
Osteria GigiriOsteria Gigiri1800 ftLimuru Road
Bar B. Q. TonightBar B. Q. Tonight1800 ftWestlands Mall
JikoJiko1800 ftTribe Hotel
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Kenya National ArchivesKenya National Archives4000 ft
August 7th Memorial ParkAugust 7th Memorial Park1.0 mi
Shifteye GalleryShifteye Gallery1.9 mi
Kenyatta International Conference CentreKenyatta International Conference Centre4000 ft
The Sarit CentreThe Sarit Centre1.4 mi
Westgate Shopping MallWestgate Shopping Mall1.7 mi
Yaya CentreYaya Centre2.1 mi
Railway MuseumRailway Museum1.1 mi
Nairobi ArboretumNairobi Arboretum1.1 mi
The Village MarketThe Village Market3.5 mi9/418 Limuru Road 100
Bomas of KenyaBomas of Kenya4.9 miLangata Rd, Nairobi
Uhuru Gardens Memorial ParkUhuru Gardens Memorial Park5.7 miLang'ata Road
Karen Blixen MuseumKaren Blixen Museum8.8 miKaren Rd Langata
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Getting around
Airports
Wilson (WIL)3.0 mi
Jomo Kenyatta International (NBO)8.1 mi
Train
Nairobi Railway Station1.2 mi
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Reviews
8.2
FabulousBased on  49  reviews

Rating by category:

10.0
Location
8.0
Service
  • 8.2
    Fabulous

    Breakfast is stellar, the availability of people to accompany guests on the street is an excellent feature.

    Concierge is not properly trained and borderline inept. Very limited in ability to provide service. Be careful that hotel third parties deliver the same person as promised and don't bait and switch guide to driver.

  • 7.8
    Fabulous

    Breakfast with several options and well served. The restaurant Tatou is a must and not to be missed.

    The price is too high for what is offered. The transportation from the hotel is very expensive.

  • 8.2
    Fabulous

    It took 3 calls to the reception and 30 minutes to bring a blanket. The room extremely cold.

  • 5.4
    Guest rating

    The room was comfortable and clean. Pool and gym were nice.

    The service was very poor. The concierge 'forgot' to make our reservation for an airport transfer and charged us extra for their mistake, which was only apparent at check out. We nearly missed our flight as a result of this mishap. We made an official complaint to the hotel and did not receive response, nor did they apologise. We will never stay at a Fairmont establishment ever again because of this treatment.

  • 6.6
    Good

    Staff were very good and nice old feel about the hotel in general

    Bathrooms very shabby and in need of upgrade. Did not appreciate inclusive service charge for everything. Service should be discretionary. Location not ideal for Wilson Airport - my fault as did not realise traffic was so bad !

  • 10.0
    Exclusive

    This was our treat after climing Kilimanjaro and we're so glad that we picked the Norfolk. The staff are very cool, especially around the swimming pool and the reception area. We loved sitting out on the khonde for drinks and walking around the gardens in the evening.

  • 9.6
    Exclusive

    The service was excellent, the staff very attentive.

    Nothing to complain about

  • 9.2
    Superb

    Very Nice staff Clean Calm Comfortable

  • 8.8
    Superb

    Really comfortable Hotel. Little details made the difference (like the little good night soap stones left in my bed). The food in the restaurant was really surprising. The breakfast was good.

    Due to Nairobi traffic, might not be the best location if you're traveling in business. But it depends where you're heading.

  • 7.8
    Fabulous

    Airport pick up Never came.

  • 7.8
    Fabulous

    Great hotel with the old colonial atmosphere

    Breakfast was below standard

  • 10.0
    Exclusive

    The Ambiance. The Atmosphere. The History. I have used the hotel since 1960, seen many changes and each time been happy to still call it my favourite hotel in all the world

  • 8.8
    Superb

    Great facilities and gardens

    Rooms were quite dark and someone accidentally came into our room at midnight.

  • 8.2
    Fabulous

    The updated comfort of what was an old colonial hotel.

    Breakfast too expensive. Was not included in my room rate

  • 7.4
    Very good

    The hotel had nice and warm welcoming staff and was beautiful, it had that homey feel to it and me and my friends loved it.

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Highlights
8
FabulousBased on  49 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Kenya

Use Badge
Good to know
Check-infrom 10 amFREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 3 yearsExtra bedFREEChildren above
3 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Wilson (WIL)3.0 mi
Jomo Kenyatta International (NBO)8.1 mi
Train
Nairobi Railway Station1.2 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
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Rooms and Guests
2Guests1room
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