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Fairmont The Norfolk - Nairobi

Harry Thuku Road, Nairobi, Kenya, 00200  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Fairmont The Norfolk - Nairobi

Wi-Fi
Parking

Off-site car park

Luggage storage
24-hour services

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Cafe

Snack bar

Shuttle

Airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Overview

The 5-star Fairmont The Norfolk boasts close proximity to Railway Museum just 1.8 km away.

The hotel is approximately 15 minutes' walk from River Road.

This hotel is set in a downtown area next to trade fairs and convention centers.

Within a 10-minute walk guests will find Nairobi Gallery train station.

Rooms

Rooms of Fairmont The Norfolk are appointed with a minibar, satellite TV, climate control, Wi-Fi and a safe.

Eat & Drink

Guests can dine at Norfolk Hotel and Pampa at Savanah 5 minutes walking distance from the hotel.

Services

Offering car and limousine rental services, Fairmont The Norfolk Hotel induces guests to explore the area.

Relax

Leisure options include a private garden, a courtyard and a swimming pool. There are a gym and a fitness centre provided at Fairmont The Norfolk Hotel.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible at a location nearby for free.

Year renovated:   2008.  Number of rooms:   170.

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Facilities

General

  • No smoking on site
  • Wi-Fi
  • Off-site car park
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Luggage storage
  • Lift
  • Currency exchange
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Smoke detectors

Sports & Fitness

  • Fitness centre

Services

  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Continental breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Buffet breakfast

Meeting facilities

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cots
  • Paid babysitting/ Child services
  • Children's buffet
  • Board games

Leisure facilities

  • Outdoor swimming pool
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Garden view
  • City view
  • Courtyard view

Room facilities

  • Air conditioning
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Terrace
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Shower
  • Hair dryer
  • Room toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 10 am FREE
Check-out until 12 pm FREE

Children and extra beds

Pets

Pets are not allowed.

How to reach hotel

hotel Fairmont The Norfolk - Nairobi Nairobi location
Show big map »

Hotel Address:

Harry Thuku Road, Nairobi, Kenya, 00200

Get directions
City Centre
  • Nairobi
    2000 ft
Airports
  • Wilson (WIL)
    3.0 mi
  • Jomo Kenyatta International (NBO)
    8.1 mi
Train Stations
  • Nairobi Railway Station
    1.2 mi
Restaurants
  • Norfolk Hotel (cuisine: International)
    200 ft
  • Artcaffe (cuisine: European)
    1800 ft
Parks
  • American Embassy Memorial Garden
    2100 ft
Hotel information
  • Check-in:
    from  10 am
  • Check-out:
    until  12 pm
  • Year renovated:
    2008
  • Number of rooms:
    170

Hotel Awards

KenyanHOTEL AWARDSRecommendedNairobiFairmont The Norfolk

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Kenya

Use Badge

Rooms and availability

Fairmont The Norfolk photos Room
Deluxe Double Room
  • Room size:

    380 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Room Description:

This spacious, air-conditioned room features plush furnishings, a flat-screen TV and marble bathroom. Some have a courtyard view or veranda. Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies). The extra person rates vary according to the season and may be lower than indicated in the policies

Fairmont The Norfolk photos Room
Suite
  • Room size:

    700 sq. feet

  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Room Description:

This spacious and historic suites feature air-conditioning, plush furnishings, a seating area with flat-screen TV and marble bathroom. They have courtyard view with a patio. Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies). The extra person rates vary according to the season and may be lower than indicated in the policies

Fairmont The Norfolk photos Exterior Fairmont The Norfolk
Twin Room
  • Room size:

    325 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Fairmont The Norfolk photos Exterior Fairmont The Norfolk
Deluxe Twin Room
  • Room size:

    380 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Fairmont The Norfolk photos Exterior Fairmont The Norfolk
Deluxe Courtyard King Room
Courtyard view
  • Room size:

    380 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Fairmont The Norfolk photos Exterior Fairmont The Norfolk
Deluxe Courtyard Twin Room
Courtyard view
  • Room size:

    380 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Fairmont The Norfolk photos Exterior Fairmont The Norfolk
Deluxe Queen Room Veranda
  • Room size:

    380 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Slippers
  • Terrace
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Outdoor furniture
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Fairmont The Norfolk photos Exterior Fairmont The Norfolk
Deluxe King Room Veranda
  • Room size:

    380 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Slippers
  • Terrace
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Outdoor furniture
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Fairmont The Norfolk photos Exterior Fairmont The Norfolk
Queen Suite
  • Room size:

    650 sq. feet

  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Fairmont The Norfolk photos Exterior Fairmont The Norfolk
Junior Queen Suite
  • Room size:

    650 sq. feet

  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Fairmont The Norfolk photos Exterior Fairmont The Norfolk
King Suite
  • Room size:

    650 sq. feet

  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Fairmont The Norfolk photos Exterior Fairmont The Norfolk
Suite
  • Room size:

    650 sq. feet

  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Double Room
  • Room size:

    325 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Room Description:

This elegant, air-conditioned room features plush furnishings, a flat-screen TV and minibar. The private bathroom has a walk-in shower and hairdryer. There are no extra cots/beds for this room

Fairmont The Norfolk Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Popular areas

  • City Center1700 ft
  • Kenya Parliament Buildings4300 ft

Places of interest

  • University of Nairobi700 ft
  • Nairobi Botanic Garden1400 ft
  • Nairobi Snake Park1400 ft
  • Nakumatt Lifestyle Shopping Centre1400 ft
  • City market2000 ft
  • Jamia Mosque2300 ft
  • Central Park2300 ft
  • TransUnion Kenya Offices2700 ft
  • Nairobi Milliary Stone2700 ft
  • African Boot Company2700 ft
  • Tsavo Power offices2700 ft
  • KenGen Offices3000 ft
  • Odeon Cinema3300 ft
  • Imax Kenya3300 ft
  • Kenya National Archives4000 ft
  • National Kenyan Investment Authority4600 ft
  • Eden Square Office Block5000 ft
  • Habitat for Humanity Kenya5000 ft
  • August 7th Memorial Park1.0 mi
  • Afya Centre1.0 mi
  • RaMoMa Art Gallery1.1 mi
  • Kenya Railway Golf Club1.1 mi

Convention centers

  • Kenyatta International Conference Centre4000 ft

Museums

  • Nairobi National Museum1700 ft
  • Museum Hill Centre2000 ft

Parks

  • masia mara national park1700 ft

Theaters

  • Kenya National Theatre400 ft

Galleries

  • Nairobi Gallery3000 ft

Local attractions

  • Railway Museum1.1 mi
    Uhuru rd
  • Westgate Shopping Mall 1.7 mi
    Mwanzi Road Westlands
  • Kibera3.5 mi
  • Amani ya Juu1.2 mi
    Ring Road Riverside, Near Prime Bank
  • Spinners Web Kenya2.3 mi
    Getathuru Gardens, off Peponi Road Spring Valley

Near the hotel

  • American Embassy Memorial Garden2100 ft
    Moi Ave P. O. Box 7010
  • Central Park2800 ft
    Kenyatta Avenue
  • Tom Mboya Statue4100 ft
    Moi Avenue
  • River Road4300 ft
    River road
  • Jamia Mosque2600 ft
    Banda Street
  • Nairobi Gallery3100 ft
  • National Archives4200 ft
    Moi Avenue

Restaurants nearby

  • Norfolk Hotel200 ft

    Address: Kijabi Street
    Phone: +254-(0)-20-2216940

    86% likes this, based on 81 reviews
    Cuisine: International

  • Osteria Gigiri1800 ft

    Address: Limuru Road
    Phone: 020 7122661

    71% likes this, based on 39 reviews
    Cuisine: Italian

  • Jiko1800 ft

    Address: Tribe Hotel

    57% likes this, based on 39 reviews
    Cuisine: International

  • Artcaffe1800 ft

    Address: Limuru Road

    64% likes this, based on 61 reviews
    Cuisine: European

  • Bar B. Q. Tonight1800 ft

    Address: Westlands Mall

    72% likes this, based on 33 reviews

Hotel information
  • Check-in:
    from  10 am
  • Check-out:
    until  12 pm
  • Year renovated:
    2008
  • Number of rooms:
    170

Hotel Awards

KenyanHOTEL AWARDSRecommendedNairobiFairmont The Norfolk

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Kenya

Use Badge

Cities nearby

Fairmont The Norfolk Reviews

Guest reviews are submitted by our customers after their stay at Fairmont The Norfolk

Average guest rating

8.2out of 10
Fabulous
Based on 57 reviews

Rating by category:

Value
7.0
Location
10.0
Service
8.0

Guest reviews

  • 8.8

    The style, the old buildings, the magnificent gardens, pool and spa and friendly service. Delicious food!

    I liked EVERYTHING !

  • 8.2

    Breakfast is stellar, the availability of people to accompany guests on the street is an excellent feature.

    Concierge is not properly trained and borderline inept. Very limited in ability to provide service. Be careful that hotel third parties deliver the same person as promised and don't bait and switch guide to driver.

  • 7.8

    Breakfast with several options and well served. The restaurant Tatou is a must and not to be missed.

    The price is too high for what is offered. The transportation from the hotel is very expensive.

  • 8.2

    It took 3 calls to the reception and 30 minutes to bring a blanket. The room extremely cold.

  • 10.0

    Everything

    Nothing

  • 5.4

    The room was comfortable and clean. Pool and gym were nice.

    The service was very poor. The concierge 'forgot' to make our reservation for an airport transfer and charged us extra for their mistake, which was only apparent at check out. We nearly missed our flight as a result of this mishap. We made an official complaint to the hotel and did not receive response, nor did they apologise. We will never stay at a Fairmont establishment ever again because of this treatment.

  • 6.6

    Staff were very good and nice old feel about the hotel in general

    Bathrooms very shabby and in need of upgrade. Did not appreciate inclusive service charge for everything. Service should be discretionary. Location not ideal for Wilson Airport - my fault as did not realise traffic was so bad !

  • 9.6

    Great historic hotel. Very safe, food excellent and not expensive for a 5 star hotel. To repeat definitely.

  • 10.0

    This was our treat after climing Kilimanjaro and we're so glad that we picked the Norfolk. The staff are very cool, especially around the swimming pool and the reception area. We loved sitting out on the khonde for drinks and walking around the gardens in the evening.

  • 10.0

    food & service (staff) was excellent!

    Small rooms, location far from industrial area (where I needed to be) Far from airport (traffic)

  • 6.2

    Front of house staff were very friendly and helpful.

    Room not well prepared. Hairdryer and TV not working.

  • 9.6

    The service was excellent, the staff very attentive.

    Nothing to complain about

  • 9.2

    Very Nice staff Clean Calm Comfortable

  • 8.8

    Really comfortable Hotel. Little details made the difference (like the little good night soap stones left in my bed). The food in the restaurant was really surprising. The breakfast was good.

    Due to Nairobi traffic, might not be the best location if you're traveling in business. But it depends where you're heading.

  • 7.8

    Airport pick up Never came.

How to reach hotel

hotel Fairmont The Norfolk - Nairobi Nairobi location
Show big map »

Hotel Address:

Harry Thuku Road, Nairobi, Kenya, 00200

Get directions
City Centre
  • Nairobi
    2000 ft
Airports
  • Wilson (WIL)
    3.0 mi
  • Jomo Kenyatta International (NBO)
    8.1 mi
Train Stations
  • Nairobi Railway Station
    1.2 mi
Restaurants
  • Norfolk Hotel (cuisine: International)
    200 ft
  • Artcaffe (cuisine: European)
    1800 ft
Parks
  • American Embassy Memorial Garden
    2100 ft
Hotel information
  • Check-in:
    from  10 am
  • Check-out:
    until  12 pm
  • Year renovated:
    2008
  • Number of rooms:
    170

Hotel Awards

KenyanHOTEL AWARDSRecommendedNairobiFairmont The Norfolk

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Kenya

Use Badge