Fairmont The Norfolk - Nairobi-1.278487, 36.816283
According to guest reviews, the hotel has been rated as Best Spa Hotels in Kenya
The 5-star Fairmont The Norfolk boasts close proximity to Railway Museum just 1.8 km away.
The hotel is approximately 15 minutes' walk from River Road.
This hotel is set in a downtown area next to trade fairs and convention centers.
Within a 10-minute walk guests will find Nairobi Gallery train station.
Rooms of Fairmont The Norfolk are appointed with a minibar, satellite TV, climate control, Wi-Fi and a safe.
Eat & Drink
Guests can dine at Norfolk Hotel and Pampa at Savanah 5 minutes walking distance from the hotel.
Offering car and limousine rental services, Fairmont The Norfolk Hotel induces guests to explore the area.
Leisure options include a private garden, a courtyard and a swimming pool. There are a gym and a fitness centre provided at Fairmont The Norfolk Hotel.
Wireless internet is available in the entire hotel for free.
Public parking is possible at a location nearby for free.
Year renovated: 2008. Number of rooms: 170.
Off-site car park
24-hour room service
Poolside snack bar
Paid airport shuttle
Outdoor swimming pool
Sports & Fitness
- Fitness centre
- Golf course
- Paid airport shuttle
- 24-hour room service
- Car rental
- Dry cleaning
- Tours/Ticket assistance
- Doctor on call
- Wake up service
- Shops/Commercial services
- Shoe shine service
- Newspaper service
- Bell staff/Porter
- Continental breakfast
- Restaurant buffet
- Poolside snack bar
- Snack bar
- Packed lunches
- Special diet menus
- Buffet breakfast
- Business centre
- Meeting/ Banquet facilities
- Paid babysitting/ Child services
- Children's buffet
- Board games
Spa & Leisure
- Outdoor swimming pool
- Garden area
- Leisure/ TV room
- Spa & wellness centre
- Garden view
- Courtyard view
- Air conditioning
- VIP room facilities
- In-room safe
- Connecting rooms
- Sitting area
- Ironing facilities
- Rollaway beds
- Hair dryer
- Free toiletries
- Flat-screen TV
- Cable/ Satellite television
- International calls
- Direct dial telephone
- AM/FM alarm clock
Rooms and availability
1 Double bed
1 Queen-size bed
1 Queen-size bed
1 Queen-size bed1 Queen-size bed, 2 Single beds, 2 Single beds
1 King-size bed
1 King-size bed
Sleeping arrangements for 3 persons
- City landmarks
Rating by category:
Breakfast is stellar, the availability of people to accompany guests on the street is an excellent feature.
Concierge is not properly trained and borderline inept. Very limited in ability to provide service. Be careful that hotel third parties deliver the same person as promised and don't bait and switch guide to driver.
Breakfast with several options and well served. The restaurant Tatou is a must and not to be missed.
The price is too high for what is offered. The transportation from the hotel is very expensive.
It took 3 calls to the reception and 30 minutes to bring a blanket. The room extremely cold.
The room was comfortable and clean. Pool and gym were nice.
The service was very poor. The concierge 'forgot' to make our reservation for an airport transfer and charged us extra for their mistake, which was only apparent at check out. We nearly missed our flight as a result of this mishap. We made an official complaint to the hotel and did not receive response, nor did they apologise. We will never stay at a Fairmont establishment ever again because of this treatment.
Staff were very good and nice old feel about the hotel in general
Bathrooms very shabby and in need of upgrade. Did not appreciate inclusive service charge for everything. Service should be discretionary. Location not ideal for Wilson Airport - my fault as did not realise traffic was so bad !
This was our treat after climing Kilimanjaro and we're so glad that we picked the Norfolk. The staff are very cool, especially around the swimming pool and the reception area. We loved sitting out on the khonde for drinks and walking around the gardens in the evening.
The service was excellent, the staff very attentive.
Nothing to complain about
Very Nice staff Clean Calm Comfortable
Really comfortable Hotel. Little details made the difference (like the little good night soap stones left in my bed). The food in the restaurant was really surprising. The breakfast was good.
Due to Nairobi traffic, might not be the best location if you're traveling in business. But it depends where you're heading.
Airport pick up Never came.
Great hotel with the old colonial atmosphere
Breakfast was below standard
The Ambiance. The Atmosphere. The History. I have used the hotel since 1960, seen many changes and each time been happy to still call it my favourite hotel in all the world
Great facilities and gardens
Rooms were quite dark and someone accidentally came into our room at midnight.
The updated comfort of what was an old colonial hotel.
Breakfast too expensive. Was not included in my room rate
The hotel had nice and warm welcoming staff and was beautiful, it had that homey feel to it and me and my friends loved it.